After-sales Support

Our relationship with a facility doesn't end at installation. After-sales support covers everything from troubleshooting and repairs to spare parts sourcing, preventive maintenance visits, and warranty claims for the equipment we distribute.

When you need assistance, you can reach our support team by phone, email, or through our contact page. We'll ask a few questions about the issue, and depending on the case, we may be able to resolve it remotely, dispatch a technician, or arrange for parts to be shipped to your facility.

For equipment under warranty, we coordinate directly with the manufacturer on covered repairs. For older or out-of-warranty equipment, we can still assist with paid servicing and, where available, replacement parts.

Facilities with multiple units or higher service needs can also discuss a maintenance agreement with our team for more predictable support coverage.