Privacy Policy

This Privacy Policy applies to personal information collected through:

• icarelifemedical.com and its subpages
• Contact forms, quote requests, and product inquiry forms
• Demo request and support request submissions
• Cookies and similar technologies used on this website

This policy does not cover information we may receive through offline channels, such as printed forms or in-person meetings, or through third-party platforms not owned or operated by ICare Life, which may be subject to their own separate privacy notices.

We collect personal information directly from you when you interact with our website, such as when you submit an inquiry or request a quotation, product demonstration, or support assistance.

Information you provide directly may include:

• Full name
• Email address and phone number
• Company or institution name, job title, or designation
• Product or service of interest
• Message content and any details you choose to share

Information collected automatically may include:

• Browser type, version, and device or operating system information
• IP address and general location (city or country level)
• Pages visited and time spent on the website
• Local preference data stored on your device, such as dark mode, privacy-notice acknowledgment, catalog display preference, and recent search terms

We use the personal information we collect for the following purposes:

• To respond to inquiries, quotation requests, and product questions
• To schedule and coordinate product demonstrations
• To provide technical support and after-sales assistance
• To process and fulfill business transactions
• To improve our website, products, and services
• To send you relevant updates about products or services you've inquired about
• To comply with legal, regulatory, or contractual obligations

We do not use your personal information for purposes unrelated to those stated above without first obtaining your consent, where required by law.

Under the Data Privacy Act of 2012, we process your personal information based on one or more of the following legal grounds:

• Consent , when you voluntarily submit your information through our forms
• Contract , when processing is necessary to fulfill a request, quotation, or service you have asked for
• Legal obligation , when processing is required to comply with applicable laws or regulations
• Legitimate interest , when processing is necessary for our legitimate business interests, such as improving our services, provided this does not override your rights as a data subject

This website does not use HTTP cookies. Instead, it stores a small amount of preference data in your browser using standard web storage (such as local storage and, for AICare, session storage and the Cache API). This data stays on your device and is used only to:

• Remember your display preference (e.g., dark mode)
• Remember that you dismissed the privacy notice
• Remember catalog display preferences (e.g., grid or list view)
• Store a short list of your recent search terms on this device so you can reuse them in search suggestions
• Remember AICare setup status and keep an in-tab chat session while you browse (session storage / Cache API)

We do not use browser storage for third-party advertising or behavioral tracking, and we do not send recent search terms to our servers for analytics. You may clear recent searches anytime from the search suggestions panel, or clear all site data through your browser settings; however, preferences such as dark mode may not be remembered on your next visit.

On compatible browsers, this website offers AICare, an optional chat assistant that helps you find products, solutions, and support content. AICare is designed to run entirely on your own device, using your browser's built-in graphics processing (WebGPU) to run the AI model locally.

What this means in practice:

• Messages you type into AICare are processed locally in your browser and are not transmitted to ICare Life's servers for the AI to generate a reply.
• To work, AICare downloads a small AI model file the first time you use it, and your browser caches it on your device (using standard browser storage such as the Cache API) so it doesn't need to be downloaded again on later visits.
• This cached model file is functional on-device storage needed for the feature to work, it is not used for advertising or to track you across websites.
• Checking whether your browser supports this feature (a WebGPU capability check) is a technical compatibility check only, it does not identify or profile you.
• If your browser or device doesn't support this feature, you'll see our standard WhatsApp contact button instead, no AICare download or processing occurs.
• If AICare directs you to continue the conversation on WhatsApp, Viber, or our Contact page, anything you share there is then processed under the "Data Sharing and Disclosure" and "Third-Party Services" sections below, like any other inquiry.

ICare Life Medical Devices, Inc. does not sell, rent, or trade your personal information to third parties for marketing or any other purpose.

We may share your personal information only in the following circumstances:

• With our authorized personnel who need the information to respond to your inquiry or provide the service you requested
• With our manufacturing and distribution partners, solely to fulfill product inquiries, quotations, or after-sales support you have requested
• With service providers who assist us in operating our website (e.g., hosting, email delivery), under confidentiality obligations
• When required by law, regulation, court order, or a valid request from a government authority
• To protect the rights, property, or safety of ICare Life, our customers, or the public

Any third party who processes personal information on our behalf is required to implement appropriate safeguards consistent with the Data Privacy Act.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws, regulations, or legitimate business purposes, such as recordkeeping for quotations, warranties, or after-sales support.

Once personal information is no longer needed, we take reasonable steps to securely delete, dispose of, or anonymize it in accordance with our internal data retention guidelines.

We implement reasonable and appropriate organizational, physical, and technical security measures to protect your personal information against accidental or unlawful destruction, alteration, disclosure, or access, consistent with the requirements of the Data Privacy Act of 2012.

These measures include restricting access to personal information to authorized personnel, securing our systems against unauthorized access, and regularly reviewing our data handling practices.

While we take data security seriously, no method of electronic transmission or storage is completely secure. We encourage you to avoid sending highly sensitive information through unsecured channels.

As a data subject under the Data Privacy Act of 2012, you have the right to:

• Be informed that your personal information will be, is being, or has been processed
• Access the personal information we hold about you
• Object to the processing of your personal information, subject to certain exceptions
• Request correction of inaccurate or outdated personal information
• Request erasure or blocking of your personal information under certain conditions
• Be indemnified for damages sustained due to inaccurate, incomplete, or unlawfully obtained personal information
• Data portability, where applicable
• File a complaint with the National Privacy Commission (NPC)

To exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy. We will respond to legitimate requests within a reasonable time and in accordance with applicable law.

Our website may contain links to third-party websites, social media platforms, or services, including Facebook, WhatsApp, Viber, Google Maps, Apple Maps, and Google reCAPTCHA, that are not owned or controlled by ICare Life Medical Devices, Inc. This Privacy Policy does not apply to those third-party platforms, and we encourage you to review their respective privacy policies before providing any personal information.

When you submit our contact form, Google reCAPTCHA v3 may collect hardware and software information (such as device and application data) and send it to Google for analysis to help us detect automated spam. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

We are not responsible for the privacy practices or content of any third-party websites or services.

Our website and services are intended for business and healthcare professional use and are not directed at children. We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that we have inadvertently collected personal information from a child without appropriate parental or guardian consent, we will take reasonable steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. Any updates will be posted on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.