[{"slug":"what-is-an-ecg-machine","category":"Product Guides","title":"What Is an ECG Machine?","excerpt":"How electrocardiography systems capture your patient's heart activity, and what to look for when choosing one for your facility.","readTime":"4 min read","keywords":["ecg","ekg","electrocardiograph","heart activity","cardiac diagnosis"],"url":"/support/articles/what-is-an-ecg-machine/","featuredImage":null},{"slug":"what-is-holter-monitoring","category":"Product Guides","title":"What Is Holter Monitoring?","excerpt":"How ambulatory ECG recorders capture heart activity over extended periods, and where they fit alongside resting ECG.","readTime":"4 min read","keywords":["holter monitor","ambulatory ecg","arrhythmia","cardiac rhythm"],"url":"/support/articles/what-is-holter-monitoring/","featuredImage":null},{"slug":"what-is-an-eeg-machine","category":"Product Guides","title":"What Is an EEG Machine?","excerpt":"How electroencephalography records brain activity, and what neurology departments should consider before investing in a system.","readTime":"4 min read","keywords":["eeg","electroencephalograph","brain activity","seizure","neurodiagnostic"],"url":"/support/articles/what-is-an-eeg-machine/","featuredImage":null},{"slug":"what-is-an-emg-machine","category":"Product Guides","title":"What Is an EMG Machine?","excerpt":"How electromyography assesses nerve and muscle function, and what to know before adding it to your diagnostic services.","readTime":"4 min read","keywords":["emg","electromyography","nerve conduction study","ncs","neuromuscular"],"url":"/support/articles/what-is-an-emg-machine/","featuredImage":null},{"slug":"what-is-a-patient-monitor","category":"Product Guides","title":"What Is a Patient Monitor?","excerpt":"A quick guide to how bedside and central monitoring systems track vital signs across wards, ICUs, and specialty units.","readTime":"5 min read","keywords":["patient monitor","vital signs","bedside monitor","central monitoring","icu"],"url":"/support/articles/what-is-a-patient-monitor/","featuredImage":null},{"slug":"what-is-a-defibrillator","category":"Product Guides","title":"What Is a Defibrillator?","excerpt":"How defibrillators restore normal heart rhythm during cardiac emergencies, and what facilities should look for in a unit.","readTime":"3 min read","keywords":["defibrillator","defib","aed","cardiac arrest","resuscitation"],"url":"/support/articles/what-is-a-defibrillator/","featuredImage":null},{"slug":"what-is-spirometry","category":"Product Guides","title":"What Is Spirometry?","excerpt":"How spirometry measures lung function, and where it fits within a facility's broader pulmonary and vascular diagnostics.","readTime":"3 min read","keywords":["spirometry","lung function","copd","asthma","pulmonary function test"],"url":"/support/articles/what-is-spirometry/","featuredImage":null},{"slug":"what-is-transcranial-doppler-tcd","category":"Product Guides","title":"What Is Transcranial Doppler (TCD)?","excerpt":"How TCD ultrasound assesses blood flow in the brain's arteries, and what it's used for in neurovascular diagnostics.","readTime":"4 min read","keywords":["transcranial doppler","tcd","cerebral blood flow","stroke risk","neurovascular"],"url":"/support/articles/what-is-transcranial-doppler-tcd/","featuredImage":null},{"slug":"what-is-tcom-tcpo2","category":"Product Guides","title":"What Is TCOM / TCPO₂?","excerpt":"How transcutaneous oxygen monitoring supports wound care and vascular assessment, and who typically relies on it.","readTime":"3 min read","keywords":["tcom","tcpo2","transcutaneous oxygen","wound care","vascular assessment"],"url":"/support/articles/what-is-tcom-tcpo2/","featuredImage":null},{"slug":"what-is-hyperbaric-oxygen-therapy","category":"Product Guides","title":"What Is Hyperbaric Oxygen Therapy?","excerpt":"How hyperbaric oxygen chambers support wound healing and other clinical applications, and what facilities should know before adopting one.","readTime":"5 min read","keywords":["hyperbaric oxygen therapy","hbot","hyperbaric chamber","wound healing"],"url":"/support/articles/what-is-hyperbaric-oxygen-therapy/","featuredImage":null},{"slug":"what-is-transcranial-magnetic-stimulation-tms","category":"Product Guides","title":"What Is Transcranial Magnetic Stimulation (TMS)?","excerpt":"How TMS uses magnetic pulses to stimulate specific brain regions, and where it's applied in diagnostics and therapy.","readTime":"4 min read","keywords":["tms","rtms","transcranial magnetic stimulation","neuromodulation","depression therapy"],"url":"/support/articles/what-is-transcranial-magnetic-stimulation-tms/","featuredImage":null},{"slug":"what-is-intraoperative-monitoring-iom","category":"Product Guides","title":"What Is Intraoperative Monitoring (IOM)?","excerpt":"How intraoperative neurophysiological monitoring protects neural pathways during surgery, and what OR teams should look for in a system.","readTime":"4 min read","keywords":["iom","ionm","intraoperative monitoring","intraoperative neurophysiological monitoring","neuromonitoring","surgical monitoring"],"url":"/support/articles/what-is-intraoperative-monitoring-iom/","featuredImage":null},{"slug":"what-is-a-fetal-monitor","category":"Product Guides","title":"What Is a Fetal Monitor?","excerpt":"How cardiotocography tracks fetal heart rate and uterine activity, and what maternity units should consider when choosing a system.","readTime":"4 min read","keywords":["fetal monitor","cardiotocography","ctg","fetal heart rate","obstetrics","maternity"],"url":"/support/articles/what-is-a-fetal-monitor/","featuredImage":null},{"slug":"what-is-neurofeedback","category":"Product Guides","title":"What Is Neurofeedback?","excerpt":"How EEG-based neurofeedback trains brain activity in real time, and where clinics use it alongside other neurodiagnostic tools.","readTime":"4 min read","keywords":["neurofeedback","eeg neurofeedback","eeg biofeedback","brain training","biofeedback"],"url":"/support/articles/what-is-neurofeedback/","featuredImage":null},{"slug":"what-is-sudoscan","category":"Product Guides","title":"What Is SUDOSCAN?","excerpt":"How electrochemical skin conductance assesses sudomotor function, and why it matters for peripheral autonomic neuropathy screening.","readTime":"4 min read","keywords":["sudoscan","sudomotor function","electrochemical skin conductance","autonomic neuropathy","small fiber neuropathy","peripheral neuropathy"],"url":"/support/articles/what-is-sudoscan/","featuredImage":null},{"slug":"how-to-choose-an-ecg-machine","category":"Buying Guides","title":"How to Choose an ECG Machine","excerpt":"Key factors to weigh, from channel count to after-sales support, before purchasing an ECG system for your facility.","readTime":"4 min read","keywords":["ecg buying guide","electrocardiograph","choosing ecg machine"],"url":"/support/articles/how-to-choose-an-ecg-machine/","featuredImage":null},{"slug":"how-to-choose-a-patient-monitor","category":"Buying Guides","title":"How to Choose a Patient Monitor","excerpt":"What to evaluate, parameters, networking, and alarm management, when selecting monitors for your ward or ICU.","readTime":"4 min read","keywords":["patient monitor buying guide","vital signs monitor","icu monitor selection"],"url":"/support/articles/how-to-choose-a-patient-monitor/","featuredImage":null},{"slug":"choosing-the-right-eeg-system","category":"Buying Guides","title":"Choosing the Right EEG System","excerpt":"How to match an EEG system to your neurology department's case mix, from routine outpatient studies to epilepsy monitoring.","readTime":"4 min read","keywords":["eeg buying guide","choosing eeg system","neurology equipment"],"url":"/support/articles/choosing-the-right-eeg-system/","featuredImage":null},{"slug":"choosing-medical-equipment-for-your-facility","category":"Buying Guides","title":"Choosing Medical Equipment for Your Facility","excerpt":"A practical framework for evaluating new medical equipment purchases, beyond just price and specifications.","readTime":"5 min read","keywords":["medical equipment buying guide","equipment procurement","total cost of ownership"],"url":"/support/articles/choosing-medical-equipment-for-your-facility/","featuredImage":null},{"slug":"understanding-medical-equipment-specifications","category":"Buying Guides","title":"Understanding Medical Equipment Specifications","excerpt":"A plain-language guide to reading spec sheets so you can compare medical devices meaningfully, not just by price.","readTime":"4 min read","keywords":["medical equipment specifications","spec sheet","device accuracy"],"url":"/support/articles/understanding-medical-equipment-specifications/","featuredImage":null},{"slug":"questions-to-ask-before-purchasing-medical-equipment","category":"Buying Guides","title":"Questions to Ask Before Purchasing Medical Equipment","excerpt":"A checklist of practical questions to bring to any medical equipment purchase discussion with a supplier.","readTime":"3 min read","keywords":["medical equipment checklist","buying questions","procurement checklist"],"url":"/support/articles/questions-to-ask-before-purchasing-medical-equipment/","featuredImage":null},{"slug":"product-demonstrations-explained","category":"Services & Support","title":"Product Demonstrations Explained","excerpt":"What happens during a product demo, and how to make the most of one before deciding on new equipment.","readTime":"3 min read","keywords":["product demo","equipment demonstration","trial equipment"],"url":"/support/articles/product-demonstrations-explained/","featuredImage":null},{"slug":"what-to-expect-during-installation","category":"Services & Support","title":"What to Expect During Installation","excerpt":"What to check on-site, power, space, and workflow, before our team installs your new medical equipment.","readTime":"4 min read","keywords":["installation process","equipment setup","site readiness"],"url":"/support/articles/what-to-expect-during-installation/","featuredImage":null},{"slug":"product-training-process","category":"Services & Support","title":"Product Training Process","excerpt":"What your clinical and biomedical staff can expect during onboarding for a new device.","readTime":"3 min read","keywords":["product training","staff onboarding","clinical training"],"url":"/support/articles/product-training-process/","featuredImage":null},{"slug":"preventive-maintenance","category":"Services & Support","title":"Preventive Maintenance","excerpt":"Why scheduled calibration and inspection extend the life of your diagnostic and monitoring equipment.","readTime":"4 min read","keywords":["preventive maintenance","calibration","equipment servicing"],"url":"/support/articles/preventive-maintenance/","featuredImage":null},{"slug":"after-sales-support","category":"Services & Support","title":"After-sales Support","excerpt":"From service requests to spare parts, here's how our team supports you after your equipment is installed.","readTime":"4 min read","keywords":["after-sales support","technical support","spare parts","service request"],"url":"/support/articles/after-sales-support/","featuredImage":null},{"slug":"warranty-information","category":"Services & Support","title":"Warranty Information","excerpt":"What's typically covered, what isn't, and how to keep your equipment's warranty valid.","readTime":"4 min read","keywords":["warranty","equipment warranty","manufacturer warranty","warranty claim"],"url":"/support/articles/warranty-information/","featuredImage":null}]

Support

Help Center

Find answers to common questions, learn about our services, and discover helpful information about our products and support process.

Where to Start

Frequently Asked Questions

Do you provide nationwide support?

Yes. We serve healthcare facilities across the Philippines, with installation, training, and after-sales support arranged for provincial and regional locations in addition to Metro Manila.

Do you provide installation?

Yes. Our technical team handles delivery, setup, calibration, and functional testing for all the equipment we distribute, so your device is ready for clinical use from day one.

Do you provide product training?

Yes. Every installation includes hands-on training for both clinical staff and your biomedical or facilities team, covering day-to-day operation, basic troubleshooting, and maintenance.

How do I request a quotation?

You can request a quotation through our contact page or by reaching out directly by phone or email. Let us know the product or clinical need, and our team will follow up with pricing and availability.

How do I request technical support?

You can reach our support team by phone, WhatsApp, or through our contact page. Let us know the equipment model and the issue you're experiencing, and we'll advise on next steps.

How do I request product documentation?

Brochures, technical specifications, and other product documentation can be requested through our contact page. Let us know which products you're interested in and we'll send the relevant materials.

Which industries do you serve?

We work with hospitals, specialty clinics, diagnostic centers, rehabilitation centers, medical laboratories, and government healthcare facilities across the Philippines.

Which brands do you carry?

We represent internationally recognized manufacturers including Nihon Kohden, Shenzhen Comen, Viasonix, Deymed, Magstim, OxyHealth Europe, and more. Visit our Partners page for the complete list.

Ready to See It in Action?

Schedule a Product Demonstration.

Experience our medical devices firsthand and discover the right solution for your healthcare facility. We'll guide you through the features and answer your questions with confidence.

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+63 917 854 9704

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+63 (02) 8741 8043

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Monday–Friday • 8:00 AM – 5:00 PM

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